Terms of Service
Plain-language terms for booking and using Wash Mahal.
1. The service
Wash Mahal provides doorstep car wash and detailing in Faisalabad. Our crew brings the pressure washer, foam cannon, shampoos, waxes and towels for every job. Service durations shown on the site are typical estimates, not guarantees.
2. What we need from you
For a wash or detail at your address you provide access to a water tap and a mains power point within reach of where the car is parked, plus space to work around the vehicle. This is what keeps our prices where they are, a water-carrying van costs considerably more to run. If you do not have a tap or a power point, tell us when you book: we can sometimes carry water for an extra charge, and we would rather say so up front than turn up and not be able to work.
3. Bookings and confirmation
Bookings are made through this website or WhatsApp. Placing a booking does not confirm it. Every booking arrives with us as pending; it is confirmed only once we have approved it and assigned a crew to your slot, which we tell you on WhatsApp. We may decline or reschedule a booking due to weather, crew availability, a slot filling up, or a location outside our coverage.
4. Pricing & payment
Prices shown at the time of booking apply. Larger vehicles (SUV, Fortuner, pickup) carry the surcharge shown against each package. Add-ons are charged on top of the package price. Payment is collected after the wash is completed, cash, bank transfer, JazzCash, or EasyPaisa. No advance payment is required for standard bookings. Promotional discounts apply once per customer unless stated otherwise and have no cash value.
5. Cancellations & rescheduling
You can cancel or reschedule free of charge any time before the rider is dispatched. If it rains on your booked day, we will proactively offer a free reschedule. Repeated no-shows at the booked address may require advance confirmation for future bookings.
6. Vehicle condition & liability
Our riders photograph any visible pre-existing damage before starting. We use paint-safe methods (two-bucket wash, microfibre, pH-neutral foam). Our liability for any damage caused by our service is limited to the cost of professional repair of the affected area, assessed by a workshop both parties agree on.
7. Satisfaction guarantee
If you're not happy with a wash, tell the rider on the spot or WhatsApp us within 24 hours. See our Refund Policy for exactly how the guarantee works.
8. Subscriptions
Monthly plans renew by agreement each month and can be cancelled anytime, see the Refund Policy for how unused washes are handled. Washes in a monthly plan are for the registered vehicle(s) and don't roll over beyond 30 days unless agreed.
9. Paint protection wording
Our Showroom Detail finishes with a ceramic spray sealant, which lasts up to six months with proper maintenance. This is not a professional ceramic coating: a true coating requires a covered bay and roughly 24 hours of sheltered curing, which is not possible on a driveway. We will offer coatings when we have a facility for them, and we will price them separately.
10. Changes
We may update these terms; the version on this page applies. Material changes will be announced on our WhatsApp channel.